Dibroo Terms and Conditions

Welcome to Dibroo Digital Solutions

Dibroo Digital Solutions is your gateway to effective and affordable digital services, encompassing web solutions, social media management, and dynamic content creation. By enrolling in our services at www.dibroo.com, you acknowledge that you have read and comprehended our terms & conditions. Join us in shaping your online presence with innovative solutions and strategic social media management. Let’s create compelling content and navigate the digital landscape together.

Please take a moment to familiarize yourself with the following terms, outlining the framework for our partnership and ensuring a seamless experience as we work together to elevate your online presence.

1. Services

1.1 Service Offerings

Dibroo provides a variety of services as detailed on our official website (www.dibroo.com). Your engagement with our services implies your agreement to adhere to these terms and conditions.

1.2 Service Execution

Our commitment is to deliver top-notch services within agreed timelines. Effective communication and collaboration are pivotal for a successful partnership. An assigned account manager will be your primary contact for support and feedback.

1.3 Service Workflow

Sign-Up and Plan Selection: Clients sign up and choose a suitable plan.

Initial Consultation/Meeting: We conduct a meeting or call to understand your specific needs.

Client Questionnaire: Upon sign-up, clients receive a questionnaire to gather detailed information about their requirements.

Content Plan Creation: Based on the provided information, we curate a content plan tailored to your needs.

Review and Feedback: The content plan is sent to clients for review. Prompt feedback within a maximum of three (3) days is crucial.

Adjustments and Revisions: We incorporate client feedback and make necessary adjustments. A review meeting is scheduled.

Final Content Delivery: The finalized content is delivered one week before the scheduled posting date.

1.4 Feedback Delays

Timely client feedback is essential for the smooth execution of services. Delays in providing feedback, especially during the review stages, may impact the overall timeline. Clients are requested to respond promptly within the stipulated three (3) days to ensure the timely delivery of high-quality content.

1.5 Content Approval

Upon receiving the final content, clients are required to approve it promptly. Approved content is considered final, and no further revisions are allowed after approval. Delays in approval that result in time-sensitive issues are the responsibility of the client.

2. Payments

2.1 Fees and Payment

All fees for services are payable in full, in advance. A valid payment method must be on file for monthly payments. By engaging with our services, you authorize Dibroo to charge your provided payment method for the listed fees.

2.2 Payment Cycles

Initial charges are paid in advance, and subsequent monthly fees are due until cancellation. Unpaid charges may result in service suspension until payment is received. All payments are non-refundable.

2.3 Refund Policy

Dibroo adheres to a strict no-refund policy. Services provided are based on time and effort, and refunds are not issued under most circumstances.

2.4 Credit Card Disputes

Clients are responsible for resolving any credit card disputes directly with their credit card company. Dibroo is not liable for any fees, penalties, or losses incurred as a result of credit card disputes.

3. Copyright and User Content

3.1 Ownership

Dibroo retains no claim of ownership over the content created for clients. Once the content is approved and delivered, it becomes the intellectual property of the client.

3.2 License

Upon approval, clients are granted a non-exclusive license to use, publish, and distribute the content across their respective platforms. This license is revocable, and any misuse or unauthorized distribution may result in termination of services.

3.3 User Content

Clients are responsible for providing accurate and lawful information for content creation. Dibroo is not liable for any legal consequences arising from the use of inaccurate or unlawful user-provided content.

3.4 Revisions

Revisions are allowed within the limits specified by the selected plan. Any unapproved content on the client’s part will be automatically approved if they do not communicate with us over a month about its approval.

4. Planning and Scheduling

4.1 Planning

The planning phase involves detailed discussions, consultations, and the submission of a client questionnaire. Clients are encouraged to provide comprehensive information to ensure the content aligns with their expectations.

4.2 Scheduling

Content scheduling is contingent upon successful collaboration, timely feedback, and approvals. Clients acknowledge that Dibroo will schedule and post approved content only after the necessary platform connections are established.

5. Controversy from Content

5.1 Client Responsibility

Clients understand that the nature of content may elicit varying responses. Dibroo is not liable for any controversy, disputes, or legal issues arising from the content posted. Clients are responsible for addressing any concerns related to the published content.



6. Results and Performance

6.1 Performance Guarantees

While Dibroo strives for optimal performance, no guarantees are made regarding specific results, engagement, or audience response to the posted content.

7. Disclaimers and Communication

7.1 Disclaimers

Dibroo disclaims all warranties related to this agreement, the services, or any materials provided. No guarantees are made regarding performance, results, or quality.

7.2 Communication

Effective communication is vital for successful collaboration. Dibroo primarily communicates through the provided dashboard, live chat, or email. Clients are encouraged to maintain open and consistent communication for optimal service delivery.

8. Miscellaneous

8.1 Governing Law

This agreement is governed by the laws of the State of California, and disputes will be resolved there. Notice may be provided via email or other electronic means.

8.2 Severability

Invalid provisions will be severed with minimal impact on the overall agreement.

9. Plan Changes

9.1 Mid-Month Plan Changes

Clients have the flexibility to upgrade or downgrade their selected plan at any time. However, to facilitate a smooth transition, clients must notify Dibroo via email at contact@dibroo.com at least 7 days prior to the intended plan change.

9.2 Billing Adjustment

Changes made to the plan mid-month will result in a billing adjustment. Clients are required to pay for the full package of both the old and new plans for the current billing cycle. This adjustment ensures that the client receives the full benefits of the chosen plan for the entire billing period. The charge for the plan change will be reflected in the next billing cycle. By choosing to change plans, clients agree to the billing adjustment as described herein.

9.3 Content Quota Adjustment (For Upgrades)

In the case of upgrading to a higher-tier plan, clients acknowledge that Dibroo may require some time to adjust to the new content quotas associated with the upgraded plan. Clients are encouraged to communicate their plan change well in advance to allow for seamless adjustment and ensure the optimal delivery of content aligned with the upgraded plan’s specifications.

10. Pricing and Plan Changes

10.1 Pricing Modification

Dibroo reserves the right to modify the pricing of its service plans. Clients will be notified in advance of any changes, and such modifications will be applicable starting from the next billing cycle.

10.2 Customizable Plans

In addition to our standard plans, clients have the option to discuss and create a customizable plan tailored to their specific needs. Custom plan details, including pricing, will be mutually agreed upon before implementation.

10.3 Service Changes

Dibroo retains the right to discontinue, add, or modify services offered within existing plans. Clients will be informed of any such changes, and modifications will be implemented with consideration for ongoing agreements. Our commitment is to enhance and evolve our services to better meet the dynamic needs of our clients and the digital landscape.

11. Social Media Account Issues and Scheduling

11.1 Social Media Account Issues

Given our collaboration with third-party social media platforms, Dibroo acknowledges limitations in controlling issues such as connection errors, disconnections, or password changes on these platforms. While we commit to resolving errors within our control promptly, issues beyond our scope are subject to the support policies of each respective social media platform. Clients are encouraged to contact the support services of the relevant platform for matters outside our control.

11.2 Scheduling & Posting

You acknowledge that Dibroo is unable to schedule and post approved content until at least one platform has been successfully connected to our Scheduling Platform. In the event of challenges connecting your social media channels, it does not warrant a refund, as our commitment extends beyond scheduling to include the creation of actual content and posts. Our team is dedicated to assisting you in resolving connection issues to ensure a seamless posting experience.

12. Content Quotas for Plans

In our plans, carousel posts are counted based on the total number of slides included in each carousel, regardless of the actual number of slides used by the client. If a client uses less than the maximum number of slides allowed for a carousel post, the unused slides do not carry over or accumulate for future use. Clients cannot request additional carousel posts or convert the remaining slides into static posts to redeem the unused slides. Each carousel post is considered as one unit towards the total content quota included in the plan.



13. Definitions and Special Notes

Pricing is in USD and auto-renews unless canceled. By subscribing, you agree to our Terms & Conditions. We do not offer any refunds. A carousel post refers to a social media post format consisting of 4 to 5 slides, allowing for dynamic and engaging content.

How We Define Campaigns

When we say “campaign,” we’re talking about a focused effort that matches your goals. We’ll work closely with you to strategize, design content, plan scheduling, and establish metrics for success. Just remember, all the content we use in the campaign comes from the quotas included in your plan. So, if your plan has 8 posts, we’ll use those for the campaign without adding any extra. It’s a straightforward approach that ensures you get the most out of your package!

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© 2024 Dibroo.com. All Rights Reserved